Hi ! I’m Sheena.
I help payviders, health systems, and health tech companies improve outcomes and operational efficiency through smarter technology decisions.
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With a background spanning clinical operations, EHR platforms, and enterprise interoperability,I help organizations navigate complex health IT decisions with clarity and confidence.
My work bridges real-world clinical workflows and modern health technology—ensuring systems, integrations, and tools are designed to support outcomes, efficiency, and sustainable growth.
I am a formally trained medical informatics professional with experience in clinical science and over a decade of experience working inside major enterprise healthcare organizations and fast-growing health tech startups.
I’ve led and supported initiatives spanning clinical operations, EHR platforms, interoperability, and workflow optimization, and advise organizations on the application of agentic workflows and LLMs to reduce operational burden, support clinical and operational decision-making, and enable scalable processes in highly regulated healthcare environments..
About me
It all begins with an idea—but meaningful progress requires discipline, context, and execution. I believe building in healthcare demands a deep understanding of clinical realities, operational constraints, and the systems that support them.
My work is rooted in continuous discovery, informed by scientific training and years of experience leading product and technology initiatives in complex healthcare environments. I prioritize curiosity and rigor—asking the right questions, validating assumptions, and ensuring solutions are grounded in real-world needs.
Progress comes from balancing speed with intention, and innovation with responsibility.
Healthcare presents no shortage of challenges. The real work is identifying which problems matter most, when to address them, and which teams and tools are best suited to solve them.
Together, we can focus effort where it counts—and build healthcare systems that are more effective, sustainable, and resilient for the future.
Resume
Experience
Senior Technical Product Manager
Change Healthcare/Optum
August 2021 to Present
Senior Product Manager
Truepill
June 2020 to August 2021
Product Manager
Greenway Health
August 2017 to June 2020
Senior Practice Consultant
Femwell Health
September 2015 to August 2017
Business Analyst
Schweiger Dermatology
January 2013 to January 2014
Consulting
Education
Master of Science Medical Informatics (MsMI)
Nova Southeastern University
January 2020 to December 2022
Executive Education- Leading Digital Transformation in Healthcare
Harvard Medical School
January 2023 to June 2023
Bachelor of Science (Bs) Biology
Nova Southeastern University
August 2010 to May 2013
Bachelor of Science (Bs) Anthropology
Nova Southeastern University
August 2009 to May 2013
My Work
NLP for Assessment and Data Mining of Historical EHR Data
Validation and implementation of 0-1 product leveraging NLP+ LLM to proactively identify ICD-10 code inaccuracy in EHR data.
Value Proposition : Scale internal LLM to support development of net new capability gaps in diagnosis capture, code specificity and/or code accuracy of historical and current structured and unstructured EHR data.
DTP Pharmacy Workflow Automation Rules Engine
Develop heuristics for the application of rules set to optimize end to end DTP workflow at scale to include internal ops data, payments processing, Telehealth , fulfillment and administrative pharmacy supply chain data. Leveraged JTBD framework as well as systems oriented design and journey mapping for ideation and research as well as design.
Value Proposition: Optimize DTP Pharmacy Fulfillment Workflow by way of automation and orchestration to reduce ops cost attributed to manual workflows and support increased volume and improved patient satisfaction.
Payer:Provider Data Ecosystem
Develop and scale 0-1 solution to deliver POC insights to providers to support value based care initiatives including but not limited to HCC management based on payer suspects and gap data.Create systems architecture to support bi directional data exchange in support of both risk based outcomes management as well as utility and provider engagement.
Value Proposition : Value Based Care improvement at the POC , improved RAF (measurable and associated to improved reimbursements) improved clinical outcomes and improved plan performance.
HL7 Data Feeds to Scale Clinical Operations Data Insights
Lead 0-1 product concept to support 0-1 development of customer facing dashboard tool to identify care gaps, monitor provider performance and opportunity to optimize documentation quality at scale based on EHR data and multi source data feeds by way HL7 , APIs and advanced systems architecture leveraging OOUX for foundations of front end design and back end tooling and integrations.
Value Proposition:Predictive and Prescriptive Operational Insights to foster targeted deployment of solutions, products and internal initiatives as well as spend, ROI and resource allocation.
Skills
Healthcare Analytics· Fast Healthcare Interoperability Resources (FHIR) · Clarity · Electronic Health Records (EHR) · Revenue Cycle Management · Healthcare Effectiveness Data and Information Set (HEDIS) · Strategic Partnerships · Clinical Workflow Optimization · Electronic Data Interchange (EDI) and X12 · Prior Authorization · Value-Based Care · Cross-functional Team Leadership · Software Product Management · Agile Methodologies · APIs · Clinical Code Sets( ICD 10/CPT /SNOMED/LOINC), Advanced Medical Ontology, HL7, SQL,Speciality Workflows
Who I’ve Worked With
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Partnerships and Integrations
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Partnerships and Integrations
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Partnerships and Integrations
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Partnerships and Integrations
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Strategic Partnerships
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Strategic Partnership
What People Are Saying
“What truly sets Sheena apart is her comprehensive understanding of design's critical role in tech product development. She consistently advocates for user-centric approaches, ensuring that products are not only functionally robust but also intuitive and aligned with user needs. Her grasp of information architecture allows her to structure complex systems in ways that enhance usability and drive product success.
She has a unique ability to understand and address the needs of both users and team members, which translates into products that truly solve problems and a work environment where colleagues feel valued and heard.”
— Lauren Stone, UX Design Leader | Mentor | OOUX Strategist
“I hired Sheena when she started at Truepill and I'd hire her again in instant if I had the opportunity. She's a natural leader, a people-connector, and one of those people who can jump in and get to work on a messy project quickly.”
— Michelle Monaco, VP Product -Truepill
My Services
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Strategic guidance to support informed technology decisions in complex healthcare environments. This service helps organizations evaluate tools, align technology to clinical and operational goals, and define scalable, future-ready strategies. Engagements focus on clarity, prioritization, and enablement.
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Ongoing product and interoperability support for organizations building or scaling healthcare technology. This service provides embedded guidance across product strategy, EHR and API integrations, and cross-functional alignment. Designed to accelerate execution while minimizing integration and operational risk.
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Targeted advisory support to improve efficiency across clinical workflows and healthcare operations. This service identifies friction points across systems, processes, and tools, and recommends practical, high-impact improvements. Engagements are structured to reduce burden, improve performance, and support sustainable operations.
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Strategic guidance for organizations exploring the use of AI in clinical and operational settings. This service supports the evaluation, design, and governance of AI-enabled solutions, including agentic workflows and LLMs, with attention to safety, compliance, and real-world applicability. Engagements focus on identifying high-value use cases and integrating AI responsibly within existing systems and workflows.